The first session was: Deep Data Diving – Bringing Online and Offline Inline w/ Rufus Evison.
13 million pieces of mail every quarter using 9 million variables
Data (is meaningless on its own) -> Information (has context) -> Insight (taking actions based on information)
Justification -> Usability -> Information Strategy
Great Example: Someone had said that they did a test of Gap, Macys and (some other store) with a set number of users. Those users were given $1000 to spend and one hour to spend it in. The worst store had only 5% of its users complete the task of making a purchase. The best one only converted 60%. Is this due to usability?
Talks about the McNamara Fallacy… lots of details
Gives some interesting numbers about loyalty cards, shopping habits and the UK.
– Loyalty cards help us change data -> information
– There is a difference between data and information
There was some Q&A but since this isnt Live Blogging – I didnt take notes for you :)
UPDATE: So that Susan doesnt get mad at me… follow @BruceClayInc for more coverage.